Welcome Desk & Health and Wellness Operations Manager

We are seeking a dynamic, service-driven leader to oversee the daily operations of our Welcome Desk while serving as a visible manager across the Health and Wellness Center.

This role leads front-of-house operations, supervises Welcome Desk staff, supports member engagement and registrations, and strengthens communication between the Welcome Desk and Health and Wellness departments. As part of the leadership team, this position participates in the Manager on Duty (MOD) rotation, providing operational oversight and facility support.

Key Responsibilities:

• Oversee daily Welcome Desk operations and ensure exceptional member service
• Recruit, train, supervise, and schedule front desk staff
• Serve as escalation point for member concerns
• Support registrations, transactions, and administrative reporting
• Create program flyers in Canva using Marketing templates
• Participate in leadership planning and cross-department coordination
• Serve as Manager on Duty, responding to operational and safety needs

Qualifications:

• Supervisory experience in customer service, health club, or related environment
• Strong leadership, organization, and communication skills
• Comfortable managing operations independently during MOD shifts
• Proficient in Microsoft Office; ability to learn internal systems
• CPR and First Aid certified (or willing to obtain)
• Flexible availability including evenings and weekends